Atomic Loans Privacy Policy

Last Updated: February 10, 2020

This Privacy Policy explains how Atomic Loans Inc. (“Atomic Loans”, “we”, “us” or “our”) collects, uses, stores and discloses information about users (“users”, “you” and “your”) through our websites, forums and blogs (collectively the “Site”) and our web applications and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

By using the Site or the Services, you accept the terms of this Privacy Policy and our Terms of Service, and consent to our collection, use, disclosure, and retention of your information as described in this Privacy Policy.  If you have not done so already, please also review our Terms of Service. The Terms of Service contain provisions that limit our liability to you and require you to resolve any dispute with us on an individual basis and not as part of any class or representative action. If you do not agree with any part of this Privacy Policy or our Terms of Service, then please do not use the Site or any of the Services.

Collection of Information

Information You Provide To Us

We collect information you provide directly to us. This may include:

Automatically Collected Information

When you access or use the Site or our Services, we automatically collect information about you, including:

Log Information: We collect log information about your use of the Site and the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the Site or our Services.

Device Information: We collect information about the computer or mobile device you use to access the Site and our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve the Site, our Services and your experience, see which areas and features of the Site and our Services are popular and count visits. Web beacons are electronic images that may be used in the Site and our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies and how to disable them, please see “Your Choices” below.

We also use Google Analytics to help us offer you an optimized user experience.  You can find more information about Google Analytics’ use of your personal data here: https://policies.google.com/privacy?hl=en 

We use Hotjar in order to better understand our users’ needs and to optimize the Site and our Services and your experience. Hotjar is a technology service that helps us better understand our users’ experiences (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain the Site and our Services with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviors and their devices (including a device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only) and preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither we nor Hotjar will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link: https://www.hotjar.com/legal/policies/privacy

 

Our website uses Bugsnag, which enables us to quickly identify bugs in the Site and our Services that have caused a malfunction or crash and thereby improve our offering. If an error occurs, the calling IP address (in anonymized form), data about your settings, details about the page of the Site or the Services on which the error occurred, and the data installed there will be transmitted to Bugsnag for evaluation. You can find more information about Bugsnag’s privacy policy at: https://docs.bugsnag.com/legal/privacy-policy/.

Information We Collect from Other Sources

We may obtain information from other sources, including third parties, and combine that with information we collect through the Site and our Services.

Information We Will Never Collect

We will never ask you to share your private keys or wallet seed. Never trust anyone or any site that asks you to enter your private keys or wallet seed.

Use of Information

We use the information we collect to enable you to access and use and otherwise provide, maintain, and improve the Site and our Services. We may also use the information we collect to:

Sharing of Information

We do not share or sell the personal information that you provide us with other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Site or the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Atomic Loans and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on the Site and our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (or http://www.youronlinechoices.eu/if you are a resident of the European Economic Area).

Security

Atomic Loans takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Data Retention

We store the information we collect about you for as long as is necessary for the purposes for which we originally collected it, or for other legitimate business purposes, including to meet our legal or other regulatory obligations, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Terms of Service, and other actions permitted by law. There is no single retention period applicable to the various types of personal information collected. Please contact us if you would like to delete any personal information we hold about you. We also reserve the right to continue to hold personal information about you to the extent it is required to be held by us by law, rule or regulation.

Disclaimer About Sharing Personal Information Online

You acknowledge that when sharing personal information online, there is always a risk of data breaches, including data breaches in which third parties unlawfully access our systems or the systems of our third-party providers, which store personal information.

Limitation on Liability

While we take measures to protect personal information, you agree that in no event will Atomic Loans, our suppliers, partners, licensors, dealers, representatives, associates or affiliates and each of their respective officers, directors, employees, shareholders, representatives and agents (collectively, the “Atomic Loans Parties”) be liable to you or any other person in any way in contract, tort (including negligence), civil liability or otherwise for any claims, damages, obligations, losses, liabilities, costs, debts or expenses (including but not limited to lawyer’s fees and disbursements), whether direct, indirect, special, economic, incidental, consequential, punitive or exemplary, including without limitation loss of revenue, data, anticipated profits or lost business, howsoever caused, including by way of negligence, arising from, related to or connect with the loss or theft of your personal information. You agree that if, notwithstanding the other provisions of this Privacy Policy, an Atomic Loans Party is found to be liable for any claims, proceedings, liabilities, obligations, damages, losses or costs, such Atomic Loans Party’s liability shall in no event exceed the amount you paid to Atomic Loans hereunder.

Transfer of Information to Canada and Other Countries

Atomic Loans is based in Canada. However, we may transfer personal information to outside agents or service providers (including our affiliates acting in this capacity) that perform services on our behalf, such as customer service and support, marketing and analytics, data hosting or processing services or similar services.  Some of these service providers may be located outside of Canada, including the United States, and as a result your personal information may be processed in the United States or elsewhere outside of Canada, where local laws may permit foreign government and national security authorities to access personal information in certain circumstances.

Residents of the European Economic Area

If you are a resident of the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data. Any reference to “personal information” in this Privacy Policy should be understood as referring to “personal data”,  defined under the General Data Protection Regulation (“GDPR”) as “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

Legal Basis for Processing

If you are a resident of the EEA, when we process your personal data we will only do so in the following situations:

You have consented to the processing of your personal data for one or more specific purposes. We consider that our legitimate interests are in compliance with the GDPR and your legal rights and freedoms. You have the right to object to any of this processing and, if you want to, please contact us at the contact details indicated below.

Data Subject Requests

If you are a resident of the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can contact us as indicated below. Please note that the limitation or deletion of your personal data may mean we will be unable to provide our Services. You also have the right to receive your personal data in a machine-readable format and have the data transferred to another party responsible for data processing.

Questions or Complaints

If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

Your Choices

Account Information

You may update, correct or delete information about you at any time by emailing us at [email protected] Please note that we may retain cached or archived copies of information about you for a certain period of time. You can request to change contact choices, opt-out of our sharing with others, and update your personal information and preferences.

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site and our Services.

Promotional Communications

You may opt out of receiving promotional communications from Atomic Loans by following the instructions in those communications or by emailing us at [email protected] If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Google Analytics

You may exercise choices regarding the use of cookies from Google Analytics by going to https://tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on.

Hotjar

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link. 

Changes to this Privacy Policy

We may change this privacy policy at any time. We encourage you to periodically review this page for the latest information on our privacy practices. If we make any changes, we will change the Last Updated date above.

Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the changes to the Site (or as otherwise indicated at the time of posting). In all cases, your continued use of the the Site or the Services after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.

Eligibility

If you are under the age of majority in your jurisdiction of residence, you may use the Site or the Services only with the consent of or under the supervision of your parent or legal guardian. If we learn that we have received any information directly from a child under age 13 without first receiving his or her parent's verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use the the Site or the Services and subsequently we will delete that information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected].